Nordstrom became another company whose leaders have informed employees of a strong stance on gay marriage. Should they have said anything?
The Chiefs’ community manager told an active Twitter fan to “get a clue,” then blocked him. The gaffe offers important crisis tips to remember.
Crisis communicators, internal communicators, PR pros, and social media experts share the words of wisdom that have stuck with them.
Amazon customers have written hundreds of sarcastic reviews for Bic’s ballpoint pen for women, calling it out for being sexist. The company’s response of keeping silent is disastrous.
A Tumblr post claims Progressive’s attorneys defended the driver who killed his sister, a policyholder, in a car accident. The company corrected and clarified, but took a beating on social media for its robot-like response.
Someone claiming to be a Delta Airlines employee doled out the snark in a Reddit thread this week in response to customer complaints. Should Delta step in? If so, how?
Remind your social media resistant CEO that “Fear is the path to the dark side.”
As anti-NATO demonstrators target Boeing, crisis experts tell how to reach out to the public—and the crowd. Would milk and cookies change minds?
The bank’s CEO admits to ‘egregious mistakes,’ but it may be impossible to talk his way out of damage from the bank’s recent $2 billion loss.
It’s hard to separate personal from professional on social media. Follow these tips to make sure you and your brand are always at your best.
Complaints about potentially carcinogenic chemicals in the company’s Tide detergent are getting increasing media attention. P&G’s keeping the issue at arm’s length. UPDATE.
We’re delighted to announce the top entrants from all corners of the public relations industry in the first-ever PR Daily Awards presented by Ragan Communications and Dow Jones.
Nick Sarillo of Nick’s Pizza & Pub sent a heartfelt email asking for customers to pull his business out of a financial crisis. His PR advisors said it would backfire, but it worked wonders.
JC Penney, Taco Bell and others offer important lessons to heed the next time your company is faced with disaster.
MBA programs spew jargon and pay little attention to PR. Consider these points to determine if the degree is right for you.
