Ragan Insider Rachael Murphey
3 steps PR pros must take when a crisis breaks
When your organization makes headlines for the wrong reasons, it’s time to act. Here’s what communicators can do after disaster hits.
Search Results (crisis management)
Ragan Insider Beki Winchel
VW’s crisis continues with executive’s arrest
The company’s general manager of its Engineering and Environmental office was charged with fraud and violating the Clean Air Act. More staffers might come under fire.
Ragan Insider Rebecca Theim
PR can do only so much; reputation management goes far deeper
Restoring a damaged brand takes a huge amount of work. You’re better off heading off unwise decisions at every staff level. Here’s how to avoid devastating blunders.
Ragan Insider Frank Strong
Do your crisis plans include muzzling your execs?
A U.K. survey found that many communicators—those whose companies actually have crisis protocols in place—see top leaders’ missteps as potential liabilities in the heat of a disaster.
Ragan Insider Jim Lukaszewski
3 mindless crisis commentary errors to avoid
Your reputational inferno will spread quickly as journalists and even fellow PR pros ‘help out’ by tossing verbal kerosene and charcoal briquettes onto the fire. Here’s how to quench the blaze.
Ragan Insider Victoria Harres
3 things every organization should do before a crisis strikes
Anticipating and resolving response shortfalls can be the difference between averting or weathering a disaster and drowning in it. Candid analyses are essential—before the storm hits.
Ragan Insider Jeffrey Wong
PR takeaways from Maria Sharapova’s doping crisis
The tennis star shocked fans and the press when she revealed she had unwittingly taken a proscribed drug. How she handled the scrutiny is something all PR pros should note. Here are a few takeaways.
Ragan Insider Ragan Staff
Register now for Thursday’s FREE health care PR crisis webinar
Communicators might not be dealing with Zika and Ebola in this very moment. Still, there’s plenty to learn about how to manage a crisis from our top-notch health care experts.
Ragan Insider Susan Young
As Flint tainted-water crisis deepens, Michigan governor bucks calls to resign
The PR maelstrom includes accusations at all levels of government—including the EPA. On the eve of his State of the State Address, Gov. Rick Snyder says he’ll stay on and fix things.
Ragan Insider Ragan Communications
Writing your crisis comms playbook: Free guide reveals key techniques
Wondering how to prepare for your next crisis? Pick up tips and best practices for writing or updating your crisis playbook, from gathering the right team to rehearsing your response.
Ragan Insider Russell Working
Planning for the unthinkable: Crisis comms after the Paris attack
Prepare your crisis response plan, experts say. Know how to reach your employees digitally. And ready yourself to respond to wild rumors on the Internet.
Ragan Insider Rob Phillips
Why you should talk to your employees first in a crisis
To use a musical analogy, ‘Show the band your music before raising the curtain.’
Ragan Insider Mary Beth West
How to train employees to handle a crisis
Journalists often seek quotes from ‘insiders’—anyone who works there—when an organization is in a PR jam. Have you prepared staff at all levels on how to respond (or keep a lid on it)?
Ragan Insider Katie Paine
7 essentials for crisis navigation
From ill-advised tweets to product recalls to massive data breaches, reputational disasters could lie just beyond the horizon. Keep these protocols in mind to weather the storm.
Ragan Insider Gini Dietrich
Prepare for a crisis in 6 steps
There’s no sense in tempting fate by failing to plan for the little bumps or major upheavals that can hit your organization, brand or client. Follow this six-step protocol.
