Ragan Insider Russell Working
9 ways to manage a top social media team
From setting business objectives to meeting weekly, there are methods for getting results in the ever-changing world of Facebook and Twitter.
Search Results (crisis management)
Ragan Insider Jeri Cartwright
Does ‘What do you do for a living?’ frustrate you?
This author and PR pro hates getting asked this question because she doesn’t know how to respond. Can you help?
Ragan Insider Russell Working
Glitches in USAJobs site spark an online firestorm
Users take to Facebook and Twitter to jeer at a relaunch of fed job-hunting site, proving that government isn’t immune to social media backlash.
Ragan Insider Gil Rudawsky
6 ways to avoid email disasters
A PR pro’s embarrassing email gaffe last week ignited a crisis for his firm. Here are some simple ways to keep this from happening to you.
Ragan Insider Susan Young
20 things every PR pro should know how to do
Many of the skills are timeless, and others are new enough to make you anxious. Don’t worry; this post includes links to resources. Yep, you’ll want to bookmark it.
Ragan Insider Gil Rudawsky
5 bad PR practices that will frustrate journalists
A reporter turned PR pro dishes on the types of behavior that drive journalists crazy. Make note of these examples—and avoid them.
Ragan Insider Matt Cowan
Only 16 percent of MBA programs offer PR courses
In light of CEOs continuing to mishandle crises, it’s time for business schools to teach reputation management
Ragan Insider Sean Williams
3 reasons why you shouldn’t measure PR
There are times when measurement is a waste of time and does you no good. Don’t believe me? Take a look.
Ragan Insider Matt Wilson
Freeman recalls her decade as IABC president
After more than 10 years as president of the International Association of Business Communicators, Julie Freeman will step down at the end of 2011.
Ragan Insider Susan Young
20 things every PR pro should know
Many of the skills are timeless, and others are new enough to make you anxious. Don’t worry; this post includes links to resources. Yep, you’ll want to bookmark it.
Ragan Insider Matt Wilson
Did Chrysler overreact to accidental f-bomb tweet?
Should the automaker have fired the social media manager who sent an offensive tweet? And could it have been spun into a positive?
Ragan Insider Russell Working
Tweeting tornadoes and other disasters
Cities, counties and relief organizations are finding social media to be a powerful avenue for communicating with the public.
Ragan Insider Russell Working
6 keys to drafting the speech you hope won’t be delivered
Nobody enjoys imagining worst-case scenarios, but proper planning will keep you on message during a crisis.
Ragan Insider Fraser P. Seitel
Apple’s PR elephant in the room
In the wake of last week’s announcement that its CEO Steve Jobs is taking an indefinite medical leave of absence, Apple’s PR department must take four steps to make its investors feel safe.
Ragan Insider Russell Working
Internal comms forecast: A thaw, at last, in the icy jobs market
As the economy heats up, employers are realizing they will again have to pay for top talent, headhunters say. But job-seekers must be willing to reinvent themselves.
