Ragan Insider Danielle Cyr
5 questions every social media policy must answer
If you have no policy, or if it doesn’t address these topics, it’s time for a rewrite.
Search Results (crisis management)
Ragan Insider Matt Wilson
The best advice communicators, PR pros ever got (or offered)
Crisis communicators, internal communicators, PR pros, and social media experts share the words of wisdom that have stuck with them.
Ragan Insider Michael Sebastian and Matt Wilson
Chicago teachers strike escalates into PR conflict
Both sides are battling to a draw as the city’s first teachers strike in 25 years goes into its second day.
Ragan Insider Pam Moore
45 signs you need to get a grip on social media
Not sure exactly how online networking can help your organization or brand? You’re in plentiful company, but it’s time to get moving.
Ragan Insider Gini Dietrich
What PR pros must do to survive (hint: business school)
Every practitioner needs to take business school classes and realize there’s more to PR than media relations, argues this agency owner.
Ragan Insider Russell Working
Apple issues mea culpa in ‘layoff’ snafu
The company apologizes after changing its mind on a new staffing plan that reduced hours and sparked layoff rumors.
Ragan Insider Leigh Dow
Is a real-time response the best idea for brands?
You’re not required to give an immediate response, but you are required to give an accurate one. So when is it appropriate to use social media in real time?
Ragan Insider Samantha Hosenkamp and Alexis Yezbick
Missed Ragan’s inaugural Twitter chat? Get all the tools and tips here
Get a comprehensive list of social media tools, measurement tips, and helpful hints on how to stay sane in our round-up of the first #RaganSocial Twitter chat.
Ragan Insider Matt Wilson
Delta agent or impostor? Reddit exchange puts airline in hot seat
Someone claiming to be a Delta Airlines employee doled out the snark in a Reddit thread this week in response to customer complaints. Should Delta step in? If so, how?
Ragan Insider Kristin Long
Poll: Communicators wish they took a social media skills class in school
Advanced social media skills and public speaking are the top two classes communicators would take if they could go back to school, according to a new Ragan poll.
Ragan Insider Gil Rudawsky
Amid historic wildfires, Twitter becomes go-to news source
The author’s Colorado home might be in the path of the blaze, and he’s staying close to his Twitter feed for his updates, not the local news.
Ragan Insider Sarah Boggess
15 tips for effective employee communication
Don’t lose sight of your internal family. Follow these guidelines to foster engagement and tap into staffers’ ideas and insights.
Ragan Insider Heidi Cohen
13 ways social media can backfire (and what to do)
Your hashtag gets hijacked, an employee goes rogue, and other social media horror stories.
Ragan Insider Russell Working
10 ways to communicate when protesters mass at the gates
As anti-NATO demonstrators target Boeing, crisis experts tell how to reach out to the public—and the crowd. Would milk and cookies change minds?
Ragan Insider Matt Wilson
JP Morgan Chase CEO goes on apology tour
The bank’s CEO admits to ‘egregious mistakes,’ but it may be impossible to talk his way out of damage from the bank’s recent $2 billion loss.
