A U.K. survey found that many communicators—those whose companies actually have crisis protocols in place—see top leaders’ missteps as potential liabilities in the heat of a disaster.
Your reputational inferno will spread quickly as journalists and even fellow PR pros ‘help out’ by tossing verbal kerosene and charcoal briquettes onto the fire. Here’s how to quench the blaze.
Anticipating and resolving response shortfalls can be the difference between averting or weathering a disaster and drowning in it. Candid analyses are essential—before the storm hits.
Delivering the ‘What happened?’ must be done quickly. Slowing down to explain ‘What now?’ makes for a balanced approach that provides context and elicits trust.
The tennis star shocked fans and the press when she revealed she had unwittingly taken a proscribed drug. How she handled the scrutiny is something all PR pros should note. Here are a few takeaways.
Communicators might not be dealing with Zika and Ebola in this very moment. Still, there’s plenty to learn about how to manage a crisis from our top-notch health care experts.
Health officials say a Boston-area employee has the contagious stomach bug and that co-workers may be infected as well. The affected location remained closed today, and, as word spread, stock prices fell.
Spring will come early in 2016, says Punxsutawney Phil, who did not see his shadow Tuesday. He and the movie ‘Groundhog Day,’ are symbolic, but what can they tell us about communications?
The lead-laden water that has poisoned city residents dominated Gov. Snyder’s State of the State address Tuesday, but it’s been a busy 24 hours. Here’s a breakdown of what’s happened.
The PR maelstrom includes accusations at all levels of government—including the EPA. On the eve of his State of the State Address, Gov. Rick Snyder says he’ll stay on and fix things.
This essential function is gaining prominence among upper-tier leadership, but it’s not happening everywhere, and the voice remains muffled overall. Try these approaches.
Amid claims from pediatricians and parents that thousands of kids have been exposed to dangerous levels of the poison, Flint’s mayor takes action.
Wondering how to prepare for your next crisis? Pick up tips and best practices for writing or updating your crisis playbook, from gathering the right team to rehearsing your response.
Prepare your crisis response plan, experts say. Know how to reach your employees digitally. And ready yourself to respond to wild rumors on the Internet.
To use a musical analogy, ‘Show the band your music before raising the curtain.’
