Chick-fil-A responds to the actions of a lone franchisee; is it enough?
Fast-food chain parries criticism from gay rights groups; PR pros differ on whether it has avoided lasting damage.
Fast-food chain parries criticism from gay rights groups; PR pros differ on whether it has avoided lasting damage.
A lawsuit filed over the content of the chain’s seasoned taco filling has people talking on social media; observers say Taco Bell should be talking right back.
Gawker, Mastercard, Visa, Tumblr should have spoken up more quickly about recent website outages, communicators assert.
Your company’s reputation is too important to not vet a potential advisor.
Can’t seem to build a community of active readers? That’s OK. Here’s why it’s still a good idea to blog.
Crisis communications experts offer contrasting viewpoints on three major stories of 2010.
Weigh in on whether pay per click is a good option for crisis management.
Learn and employ SEO best practices to keep pace with technology.
MyRaganites recall their introductions to the editor’s knife—and they’re not all horror stories.
Sometimes no news is bad news for a high-profile brand’s reputation.
A communicator taps into a taxing past to share lessons learned.
PR professionals play critical role in accumulating goodwill.
State unemployment agencies stick to traditional means of communication, ignoring social media to defuse negative publicity.
Executive memos convey empathy, not corporate jargon, to laid-off workers.
Is your organization filled with incongruent blunders? Follow these five steps to fix those problems before they worsen.