Rethinking remote work, focus on digital channels, and balance hope with caution

Here are the top 10 tips and takeaways from the week ending April 17 taken from our Crisis Communications Daily newsletter. Be sure to subscribe here to get this daily roundup directly in your inbox.

Remote work means rethinking how you monitor employee productivity. You might want to consider “office hours”—periods where employees are available to answer queries, and then letting them manage their to-do list on their own. Here’s how it might work.

Digital channels take priority in COVID-19 crisis. Franklin Mutual Insurance shares how it pivoted to engage audiences during the outbreak, focusing on online interactions and how American life has profoundly changed.