Al Hopper

Al Hopper is Owner and Founder of Full Deck Coffee, a Texas-based and veteran-owned coffee roaster that has committed to giving a portion of its revenue to organizations that support military service members as they return (and recover) from their missions. Hopper is also Senior Insights Leader at Etech Global Services, where he works with organizations to develop quality management programs that leverage AI and advanced analytics tools, bringing them to the forefront of the conversation, as well as Principal at Nagurra Networks. Previously, Hopper was the Customer Experience Manager for Black Rifle Coffee Company, where he transformed and matured the company's customer service department to own customer expeerience.