Search Results (crisis management)

Big business is in trouble. Shel Holtz argues that at least part of the reason the public so deeply distrusts large corporations lies in their communication style: one-way, top-down, command and control. So why don’t business leaders at least consider social media models: conversation, dialogue, treating customers and employees as equals?

See how the National Aeronautics and Space Administration’s Public Affairs Team’s commitment to openness and willingness to experiment with new approaches to space coverage helped public affairs staff manage the 3,000 reporters who covered the mission of Discovery last summer.

“I wish I knew then what I know now.” In response to a survey, 16 top communication pros tell their would-be successors what they’ll need to know to get by in the big office.

A resilient IABC comes through with a successful annual conference—just when it needed it most