AT&T CEO John Stankey’s refund letter was a masterclass in corporate crisis. Here’s why.
Any letter that promptly gives a refund to thousands of customers is a good letter, but some letters are better than others.
Any letter that promptly gives a refund to thousands of customers is a good letter, but some letters are better than others.
How you can mitigate the impacts of cyberattacks as they become more common.
How to respond when individual workers begin to become the story in the wake of layoffs.
Winners were celebrated at a special awards luncheon in New York City on Thursday.
A few considerations to help employee communicators become better at work and life this leap year.
With the digital media landscape shrinking, more organizations realize that the best way to share their story is to tell it themselves.
How the tech company’s storytelling and employee advocacy make it a destination employer.
How this charter functions as a culture, wellbeing and purpose agreement across stakeholders.
Close partnership with HR is one way to make this rocky road a little smoother.
Your work goes a long way toward righting the ship.
Risks, regulations and new tools abound.
Plus: the shadow policies behind hybrid work.
Your organization is already using AI. Do you have guidelines to govern its use — and avoid disaster?
During the Ragan Communication Leadership Council’s winter retreat, PolitiFact Editor-in-Chief Katie Sanders shared tips for fact-checking questionable sources.
Content campaigns done right can have lasting effects.