Ragan Insider Ray Hennessey
Why legal trouble is just the tip of the iceberg
You might have a legal defense prepared, but you shouldn’t forget to make your case in the court of public opinion, too.
Search Results (crisis management)
Ragan Insider Ragan Staff
The skill all communicators need in 2018
Organizations rely on you not only to engage audiences but also manage risks. Are you prepared?
Ragan Insider Beki Winchel
Starbucks’ Howard Schultz announces retirement
As the coffee chain seeks to repair its reputation after racial incidents drew widespread criticism, its executive chairman is leaving—after nearly 40 years of work.
Ragan Insider Beki Winchel
Elon Musk challenges reporters by suggesting news-ranking website
The executive has been refuting poor coverage of Tesla, and in his latest tweetstorm, criticized news outlets for being hypocrites. How will the move affect his own credibility?
Ragan Insider Beki Winchel
McDonald’s responds to workers’ sexual misconduct claims
A company statement said there is ‘no place for harassment and discrimination of any kind’ in its locations, but employees in nine cities have filed harassment complaints.
Ragan Insider Ragan Staff
The skill all communicators need in 2018
Organizations rely on you not only to engage audiences but also manage risks. Are you prepared?
Ragan Insider Ted Kitterman
Boy Scouts rebrand to appeal to female members
The organization seeks to boost its shrinking numbers, but reactions to the name change have been mixed. Meanwhile, the Girl Scouts are fighting back.
Ragan Insider Amanda Cristi
A colleague’s advice for new PR graduates
As a new crop of PR pros prepares to leave college and join the workforce, one recent grad offers advice about how the work is different from the classroom.
Ragan Insider Vaishali Badgujar
5 ways to use technology to keep remote employees engaged
From collaboration to messaging to making sure global staffers don’t get shafted by currency conversions, these hints can clarify communication and keep everyone on the same page.
Ragan Insider Beki Winchel
Starbucks to close more than 8,000 stores for racial-bias training
The announcement is in response to a growing backlash after two black men were arrested in one of the coffee chain’s Philadelphia locations. The move was met with praise.
Ragan Insider Ted Kitterman
Facebook’s COO defends targeted ads
On the defensive after weeks of scrutiny over data mismanagement, the social media company is sending out Sheryl Sandberg to rebut claims that its business model is invasive and untenable.
Ragan Insider Vaishali Badgujar
5 ways to use technology to keep remote employees engaged
From collaboration to messaging to making sure global staffers don’t get shafted by currency conversions, these hints can clarify communication and keep everyone on the same page.
Ragan Insider Beki Winchel
United changes course on employee ‘lottery’ after backlash
After announcing a rewards system in which only a small percent would receive prizes, the airline’s chief executive said he ‘misjudged how these changes would be received.’
Ragan Insider Adam Fisher
6 ways a spokesperson can embody authenticity
Honesty and trustworthiness are more important than ever, with cratering public trust and a divided public. How can speakers project an authentic presence to help sway listeners?
Ragan Insider Ray Hennessey
How can you rebuild a damaged reputation?
There’s no quick fix to restoring a damaged public image. If you want to regain consumer trust, you had better be prepared for long hours and slow gains.
