Kudos to the winners of Ragan’s Employee Communications Awards
More than 350 entries made this year’s awards bigger and better than ever (and kept our judges on their toes).
More than 350 entries made this year’s awards bigger and better than ever (and kept our judges on their toes).
You must communicate with news outlets during a PR firestorm, of course, but keeping these other groups in the loop can boost your messaging efforts.
Danya Proud, director of media relations at McDonald’s USA, shares nine crisis communication tips.
A look at why this corporate communicator gives the airline high marks.
Can you really train your staff for the unpredictable? Here’s how one firm is doing just that.
A new report from Altimeter Group found that companies could avoid or diminish three-fourths of social media crises with additional resources.
Businesses, officials and other communicators dust off plans for reaching employees and the public as Hurricane Irene descends.
In the wake of a tragedy, Indiana University Health communicators were glad they had updated their protocol. But there were still lessons to be learned.
Listening to and involving employees in company issues could save your company from a deadly PR disaster.
As companies continue to show us, there’s no easy way to handle a crisis. Here’s how to use your blog to handle problems deftly.
Southwest’s social media manager spoke with our sister site, PR Daily, about why the airline immediately turned to social media after one of its planes skidded off the runway at Chicago’s Midway Airport.
It’s not enough simply to have a plan in place; proceeding swiftly and genuinely engaging your angry audience are essential.
Think you’re ready to preserve your reputation online? Take this self-exam honestly and you’ll know the answer.
Preparation is essential, of course, but staying on top of changes in personnel is every bit as important.
Thousands of passengers and crew members from the disabled Splendor cruise ship are back on dry land; experts disagree on whether Carnival’s response was out to sea.