7 lessons from the Kansas City Chiefs’ social media blunder
The Chiefs’ community manager told an active Twitter fan to “get a clue,” then blocked him. The gaffe offers important crisis tips to remember.
The Chiefs’ community manager told an active Twitter fan to “get a clue,” then blocked him. The gaffe offers important crisis tips to remember.
Warning: ‘Rock and Roll All Night’ will probably be stuck in your head after you read this.
Avoiding measurement won’t make it go away. Follow these tips to ease the pain.
Looking for a new way to get fans engaged on your Facebook page? Test out a few of these ideas.
Customers are such a vital part of the company’s communications strategy that their words often make it into product descriptions.
Do you write a to-do list? Check email? Find out how your peers start their day.
Just because you’re in school doesn’t mean you can’t start prepping for a post-grad job. Add these tips to your schedule to get what you want.
A look at the biggest problems social media managers face, and the solutions they’ve come up with.
Maintain control of the questions session—and your message—by following this simple yet highly effective approach.
It’s an emerging art form—maybe even a science—but these fundamental errors can deflate your message. Learn to identify them so you and your team don’t make them.
Here’s how the ‘most successful people’ spend the first and last hour of their workdays.
It’s time to transform your communications department into a publishing firm. Here’s how.
Why it’s important to know what employees want before tossing social features into an intranet.
From scheduling posts directly from Facebook to editing posts after they’ve gone live, here are a variety of tools you should have in your arsenal.
Content may be king, but some brands still refuse to believe it. Here are some excuses they give for holding back. Do any sound familiar?