AT&T CEO John Stankey’s refund letter was a masterclass in corporate crisis. Here’s why.
Any letter that promptly gives a refund to thousands of customers is a good letter, but some letters are better than others.
Any letter that promptly gives a refund to thousands of customers is a good letter, but some letters are better than others.
How to respond when individual workers begin to become the story in the wake of layoffs.
Winners were celebrated at a special awards luncheon in New York City on Thursday.
How this charter functions as a culture, wellbeing and purpose agreement across stakeholders.
Plus: some good news.
Close partnership with HR is one way to make this rocky road a little smoother.
Layoffs are devastating for those who are told they no longer have a job. But they’re no walk in the park for those left behind, either.
A roundup of career advice from the incoming class of Top Women.
Plus: the shadow policies behind hybrid work.
Strategies for boosting employee engagement and satisfaction.
Ragan recognizes luminaries who have improved the workplace, bolstered fresh branding, shaped essential executive messaging, crafted industry-defining thought leadership and communicated through crises.
Comms pros can help even the most introverted leaders flourish.
During the Ragan Communication Leadership Council’s winter retreat, PolitiFact Editor-in-Chief Katie Sanders shared tips for fact-checking questionable sources.
Tips on planning stories, developing sources and managing approvals.
Content campaigns done right can have lasting effects.