3 crucial crisis lessons from Blippy’s snafu and flawed response
A how-NOT-to primer in the wake of the startup’s confidential-information breach.
A how-NOT-to primer in the wake of the startup’s confidential-information breach.
Eyewitnesses tweet and report instantaneously; the public info chief must adapt to survive.
If your protocol is comprehensive but unmanageable, that’s a crisis in itself.
Less than a week into swine flu crisis, are your communications up to par?
Underplaying in-house communications can undermine even the best external strategy.
In the health-care and academic sectors, information reigned as a nation reeled.
Roger D’Aprix’s latest book aims to reset the course of organizational communications that, he says, is misguided by the lure of technology.
When law firm collapses, anonymous employee blogger fills the communication void.
Bayer HealthCare Pharmaceuticals develops emergency site if crisis strikes.
A PR professional’s guide to pitching media during times of crisis.
Plan the time and money it takes to research and write an idiot-proof plan
This communicator wants to measure his worth by the disasters communicators prevent—do you agree?
After taking a week’s worth of cable news broadsides over its treatment of an ex-employee, Wal-Mart surrendered.
When a BlackBerry outage left millions without e-mail, the product’s maker failed to communicate to the press or customers.
A survey reveals what it takes for communicators to manage the job well.