Microsoft’s new intranet put staffers in charge

Editor’s note: This story is taken from Ragan’s new distance-learning portal RaganTraining.com. The site contains more than 200 hours of case studies, video presentations, and interactive courses. For membership information, please click here.

It used to be that people had to call travel agents to book a plane ticket, or had few outside options for preparing taxes other than places like H&R Block.

Nowadays, you can book your flight on Expedia or use TurboTax to prepare your forms for the IRS beast to sniff over.

So why, asks Microsoft‘s Margie Medd, does human resources lag at organizations? Why must staffers spend so much time answering questions about stuff that’s right there on the intranet? Maybe it’s because intranets aren’t organized with the employee in mind.