The agency’s often-jokey Twitter account cut out the levity Tuesday and directed people to an online fact sheet about the detention program detailed in the report.
A leftover internal direction on the cable company’s post not only served as an embarrassment to the brand, but also a lesson to PR pros to double check before publishing.
The airline banned YouTube personality Matthew Lush after a customer service skirmish turned to Twitter, and tweets turned threatening.
Off-topic tweets drew the ire of those upset over the grand jury’s decision not to indict the police officer who killed Michael Brown.
The university scrambled to respond to a troubling ‘Rolling Stone’ article. Critics are calling the message ‘too little, too late.’
Don’t let the money spent on branding and media relations go to waste with an angry response to a negative Yelp comment. Pros can use these tips to calm angry consumers and repair a company’s reputation.
An investigative report from NPR and ProPublica has sent the aid organization scrambling to downplay its findings. Instead, the Red Cross should own up to mistakes and promise to correct them.
A damning investigative report found that students were taking ‘non-classes’ at the university. As officials wait for disciplinary action, they’re speaking out.
The social media platform has become something of an information clearinghouse after a member of the Canadian Forces was killed in that nation’s capital.
Though the brand released a statement that the toys were clearly marked for those 15 and older, they were removed from its website after an online petition.
In written testimony to the U.S. House Energy and Commerce Committee, Dr. Daniel Varga of Texas Health Presbyterian Dallas says, ‘We are deeply sorry.’
With Sunday’s news that a health care worker in Dallas has contracted the deadly infection, would one voice leading the charge be helpful?
Satya Nadella took considerable criticism after his remarks at an event for women in the tech industry. He apologized shortly after the event.
Brand managers who fight back against negativity from customers often serve to stoke the fire and find themselves in a bigger PR crisis. How can pros turn down the heat?
The magazine apologized after a social media firestorm regarding an article and tweet suggesting ways men can discuss sports with women.
