Crisis Communications

Ragan Insider   |  Gini Dietrich

Prepare for a crisis in 6 steps

There’s no sense in tempting fate by failing to plan for the little bumps or major upheavals that can hit your organization, brand or client. Follow this six-step protocol.

Ragan Insider   |  Gini Dietrich

Defuse a crisis in 9 steps

Bad reviews, leaked information or faulty products don’t have to turn into reputation-ruining crises. Stop threatening situations in their tracks by following these steps.

Ragan Insider   |  Russell Working

5 ways to overcome a reputational crisis

After a crisis that led to a yearlong civil rights investigation, Lehigh University offers tips. Do the right thing. Marshal your staffers to help you respond. Listen to your critics. And bring donuts.