Crisis Communications

It’s time to stop fearing trolls and irate customers. These tips will not only help you put out fires, but prevent them from starting.

The New York Times recently revealed that employees with the agency had altered several celebrity clients’ pages, in violation of the website’s terms of service.

Rachel Dolezal’s mother says her daughter, who is president of the NAACP Spokane chapter, has falsely portrayed herself as African-American for years.

The ice cream company was damaged by its recall crisis, but it also had tons of support from die-hard fans. Here’s why.

The organization’s president said upon announcing his resignation that what matters to him in the end is that ‘football is the winner.’

Some 1.1 million past and present customers of the health insurer are affected by the breach, which occurred last June. The Blue Cross Blue Shield affiliate’s Twitter feed, however, offers no mention of the hack.

The ice cream maker is laying off more than 1/3 of its workforce, and hitting another 1,400 with furloughs.

The ice cream maker is laying off more than 1/3 of its workforce, and hitting another 1,400 with furloughs.

From ill-advised tweets to product recalls to massive data breaches, reputational disasters could lie just beyond the horizon. Keep these protocols in mind to weather the storm.

The apparel chain has apparently pulled the shirt which spells “genius” with an “o.”

The apparel chain has apparently pulled the shirt which spells “genius” with an “o.”

The company is facing a $100 million discrimination lawsuit from an employee. The fired president, Aaron Slator, and other executives are named in the suit.

The company is facing a $100 million discrimination lawsuit from an employee. The fired president, Aaron Slator, and other executives are named in the suit.

Gov. Larry Hogan explained his decision to declare a state of emergency, and Mayor Stephanie Rawlings-Blake tweeted messages of hope.

The store’s Lilly Pulitzer collection sold out in a flash, and people had trouble accessing it online. A Target spokesman said, ‘We share their disappointment.’