The tech company, along with its competitors, have been facing increased pressure to curb the spread of extremist articles and videos online.
After deadly gunfire by an employee, the organization issued a response that confirmed facts and offered both condolences and counseling services. Here’s what PR pros should keep in mind.
Orlando Health had trained for just such a tragedy, but you never know what it will be like until you are swept into the maelstrom. Here’s how to prepare.
The ride-sharing app’s board of directors met to discuss another report about the company’s culture and harassment allegations. Here are the changes it’s made so far.
The play, part of The Public Theater’s Free Shakespeare in the Park, depicts the Roman leader in a familiar form. Amid criticism, the companies have distanced themselves from the production.
The baseball team fired the offending performer and issued an appropriate response to the inappropriate action. Online memes followed, though, proving damage control can go just so far.
Be first with information, says former FBI spokesman Jeff Lanza. Know the three things the public wants in a crisis. And never compare the boss’s wife to an Incan mummy.
The president issued a letter to Comey telling him he was ‘not able to effectively lead the bureau,’ but further official statements (and tweets) have been terse and defensive.
As if canceled flights and an alleged work slowdown weren’t bad enough, the airline watches an airport fisticuffs go viral on social media.
Mastering the art of apologizing—genuinely and promptly—can do wonders for your reputation, branding and bottom line.
Nearly 60 percent of businesses have been hit by a crisis, yet only 54 percent have a plan in place to guide a response.
Uncertainty in the workplace can lead to low morale, diminished motivation, and a drop in productivity. Keep workers informed and engaged amid the upheaval.
Employees grow nervous when change looms. Here’s how to keep them calm even when you don’t have all the answers.
Love may mean never having to say ‘I’m sorry,’ but organizations can’t afford to flub their apologies. Here’s how to get them right.
There’s no easy or right method to break bad news, but you can soften the blow and convey the bad tidings without sounding like a corporate guillotine. Consider three key elements.
