Crisis Communications

Maria slammed into the Caribbean island Monday. Dominica’s leader posted vivid updates, even as his own home was ripped to pieces.

The platform has been making headlines recently after reports that advertisers could target anti-Semitic groups. The issue shows the risk and pitfalls of automated systems.

The chain only gave a two-sentence email to allegations that employees at two of its corporate-owned location fed government officials guests’ information.

The politician and the YouTube personality have been the targets of snark and criticism. Here’s what happened, along with insights to avoid a similar fate.

Instead of negating a PR disaster, the credit bureau fueled online criticism with its handling of news that stolen information could have affected 143 million people.

Whether people were directed to evacuate or stock up on supplies and remain indoors, mobile technologies along with Twitter and Facebook became essential communication channels.

The credit bureau’s chief called the huge leak ‘disappointing’ and said he considers the company ‘a leader in managing and protecting data.’ However, its crisis response suggests otherwise.

Houston medical facilities are strained as the hurricane has deluged the city. Here’s how they’ve conveyed crucial information, along with stories of their preparation and response.

Lakewood Church received backlash as people claimed its leader refused to help flood victims by using the building as a shelter. So far, the church’s response hasn’t stopped the PR heat.

Though the Coast Guard asked people to call, not tweet, for help, many turned to the platform seeking aid, spreading information and offering help amid and after the powerful storm.

Even for popular brands, steaming toward a particular objective requires careful navigation and clear vision at the helm.

The sports network drew criticism with a segment in which an audience made up of mostly white males bid on NFL players for their fantasy football teams.

The UK retailer came under fire recently after social media users lashed out at the company for labeling its girls’ back-to-school shoes differently than it did the boys’ selection.

As violence in Virginia grew over the weekend, organizations that inadvertently got pulled into the political fray distanced themselves as quickly as possible from white nationalist groups.

Benchmark Capital is suing the former chief executive for ‘fraud, breaches of fiduciary duty’ and more. The move is aimed at removing Kalanick from the company’s board of directors.