A low-profile blogger questioned the pop singer’s politics—specifically an apparent leaning to the hard right—and her legal team pounced. That roused the ACLU, and a national battle arose.
Chris Sullivan plays heavyset Toby on NBC’s ‘This Is Us.’ He uses prosthetics to bulk up for the role, it was recently revealed, eliciting fans’ outcry. We examine his handling of the brouhaha.
The search engine has again become a high-speed tool for trolls and conspiracy theorists who continue to exploit its algorithms. Was its response enough?
Billionaire Joe Ricketts shuttered local coverage hubs in apparent retaliation for a successful unionization effort. Former employees and customers have flocked to social media to speak out.
Several users have claimed the site scrubbed negative comments that detailed accounts of rape and sexual assault, and circulating headlines are fanning the backlash’s flames.
The home improvement chain is facing scrutiny over rental practices after a terrorist drove down a bike path in Manhattan. Uber says the man passed its background check.
Communications nightmares were plentiful this year. We’ve conjured a half-dozen ideas about how to use them as fodder for a last-minute outfit to celebrate the frightful festivities.
After Anthony Rapp claimed the actor made unwanted advances when Rapp was 14, the Netflix star seems to be trying to shift the narrative by coming out—but many are decrying the pivot.
Consider these insights from retailers that faced backlash for several costumes that consumers called inappropriate, along with universities looking to stop problems before they happen.
Robert Scoble is facing mounting criticism after allegations that he inappropriately interacted with women at events and more over the past decade have surfaced.
Angry customers won’t hesitate to call out your organization on social media. Here are three essential tactics to stop a social media feeding frenzy.
In today’s lightning-fast social media environment, a proactive approach is no longer a luxury, but a necessity. Follow these protocols for snuffing out the sparks of controversy.
Though one airline’s response to forcibly removing a passenger helped stem backlash, the other’s response further stoked the flames of a PR fire.
If your rival suffers a PR blow, you could also take a major hit. Take steps to differentiate your business and clarify your position.
What’s the true cost of poisoning your customers, posting an errant tweet, launching a ‘poop cruise’ or selling an exploding phone?
