The grocery chain’s partnership with an Asian eatery with a provocative name has drawn online fire. The retailer has deferred to chef/owner Kelly Kim to reply, but how wise is that strategy?
When an accident caused an explosion at a Wisconsin facility, the energy firm turned to Twitter and its own online newsroom to share updates and respond to public queries.
Crises aren’t always avoidable, but following these steps will help you stay calm and protect your organization.
The cooler company refuted a press release launched by the gun association’s lobbying arm and confirmed an ‘unwavering’ commitment to the Second Amendment.
Ameliorating a PR disaster can be tricky, but the coffeehouse chain’s words and actions, after two black men were wrongfully arrested at one of its stores, offer lessons for communicators.
Crises aren’t always avoidable, but following these steps will help you stay calm and protect your organization.
The gym chain took immediate action after a viral video showed police removing two black men from a New Jersey location. The incident comes days after Starbucks’ similar scandal.
The announcement is in response to a growing backlash after two black men were arrested in one of the coffee chain’s Philadelphia locations. The move was met with praise.
After a midflight breakdown led to the death of a passenger, the airline has offered condolences and promised more safety inspections. On Twitter, many applauded the flight crew.
As the president’s communications team tries to put out fires, their messaging goals and legal duties don’t always align. Here’s how PR pros can work with legal defense efforts.
The CBS news program investigated the airline’s history of mid-air breakdowns, calling into question its safety and maintenance procedures. The carrier dubs the report ‘irresponsible.’
As the president’s communications team tries to put out fires, their messaging goals and legal duties don’t always align. Here’s how PR pros can work with legal defense efforts.
After two black men were arrested for trespassing at a Philadelphia location as they waited for a friend, critics decried a double standard. The CEO vows, ‘This is not who we are going to be.’
The company backtracked on its request for ‘Anglo-Saxon’ applicants, affirming that the job posting violated the company’s standards and promising to do better.
What can PR pros learn from the social media founder’s trip to Capitol Hill? As many give the billionaire a passing grade, here are some lessons from his performance.
