Ragan Insider Roula Amire
Internal email usage spikes more than 100% during coronavirus crisis
In the health care industry, usage jumped 300%. Communicators are turning to email now more than ever.
Crisis Communications
Ragan Insider Ted Kitterman
How to stay connected to global employees during COVID-19
Take cultural differences into account when communicating with audio and video tools or risk doing more than good during this crisis.
Ragan Insider Beki Winchel
Best Buy to furlough 51k employees, Carnival chief promises robust comeback, and Google reminds people to wash hands
Also: Ohio Department of Health’s video on social distancing racks up 20M views, no new emojis because of COVID-19, pitfalls of email marketing, and more.
Ragan Insider Joe McLeod
5 communication lessons from Dr. Anthony Fauci
The nation’s leading expert on infectious disease has also been a deft and effective communicator, bridging the partisan nature of American society to deliver his messages.
Ragan Insider Beki Winchel
American Express tailors perks during COVID-19, Burger King offers a Whopper to smart students, and Molson Coors delivers to delighted fan
Also: How COVID-19 is affecting e-commerce, how to pitch TV news, join our Twitter #RaganChat, and more.
Ragan Insider Meghan Madhavan
How Phillips 66 uses its mobile app to keep employees informed and engaged
In response to the COVID-19 outbreak, the company is looking at new ways to use existing internal communications channels.
Ragan Insider Carlos Gil
5 tips for building strong social media communities during difficult times
People may have more time for social media now due to COVID-19, but if you don’t adapt your strategies, you could lose some of your audience.
Ragan Insider Ted Kitterman
How brand managers can show authenticity on COVID-19
It’s important to show you care, without seeming to be opportunistic. Here are some tips for striking a balance.
Ragan Insider Beki Winchel
Iger returns in Disney’s hour of need, AT&T’s wireless offer for frontline health care workers, and Pinterest’s heartwarming video
Also: DoubleTree and Disney Parks share signature recipes, ideas for content during COVID-19, crisis leadership tips from Aflac’s senior VP, the secret to outstanding tweets, and more.
Ragan Insider Roula Amire
Reader challenge: Creative ways to inject culture during quarantine
What are innovative ways to foster company culture for remote, isolated employees? We want to hear from you.
Ragan Insider Roula Amire
Take our survey on COVID-19’s impact on communications
Tell us how you’re reaching remote employees, if your value has increased internally, and what departments you’re working with in this short survey.
Ragan Insider Ted Kitterman
How the American Lung Association is addressing COVID-19
The organization is engaging audiences through email, webinars, videos and more—and it says engagement on its website has grown as consumers look for information around the crisis.
Ragan Insider Ted Kitterman
Chief empathy officers; Managing media requests; Employee burnout; and more
Here’s a roundup of the week’s crisis communication news for communicators.
Ragan Insider Beki Winchel
Insurance companies issue COVID-19 credits, Panera offers groceries as H-E-B sells restaurants’ meals, and Google bans Zoom
Also: Dolly Parton reads stories selected from her nonprofit, ‘COVID-19’ is trending downward in news and on social media, social media content during the crisis, and more.
Ragan Insider Carla Lynn
Tools and tactics to improve internal comms during this crisis
It can feel overwhelming—but remember that you aren’t alone. Here are some tips and resources to help you manage your way through the COVID-19 pandemic.
