Infographic: 8 tips for better customer service on social media
How are you interacting with your consumers on digital platforms? This infographic shares some rules of the road for keeping things polite and professional.
PR pros might not want to think that customer service falls within their sphere—but taking care of consumers online is a huge part of protecting your reputation.
A poor customer experience can quickly blow up, and social media exacerbates the problem with algorithms that prioritize outrage. However, savvy communications can help create systems where social media disputes are minimized.
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