Navy Federal Credit Union is as close to perfect as intranets get

Navy Federal Credit Union employees used to take four long minutes to navigate to where they wanted to go on eNet, the organization’s intranet. They now take only one minute—just one of the results that came from a host of improvements the organization made. Those improvements have won Navy Federal Credit Union the Grand Prize in Ragan’s 2017 Intranet Awards.

The transformation started with clear and laudable business goals: increase staff efficiency, productivity and satisfaction; support effective communication; improve collaboration; reduce duplication of efforts and cost; reinforce the credit union’s identity and brand; and increase and encourage knowledge sharing across the organization. 

The effort, which included a comprehensive usability review, resulted in a 400 percent increase in efficiency and personalization on eNet, which led to greater employee engagement and collaboration. Eighty-six percent of employees access eNet every day, a sign that it is an essential tool, not an extracurricular resource; they view a mind-boggling 6 million pages each month. 

Access to such tools as top references and manuals, the cafeteria menu, directory search, “Find a Room,” an image gallery and more have driven page views and earned testimonials from employees. Ultimately, though, it’s the bottom-line improvements in productivity, efficiency and collaboration that set eNet above its competition.

Congratulations to the following: 
Sue Voss, AVP Digital Channels 
Joe Breen, Manager, Digital Channels 
Experience Management Systems 
User Experience (UX) 
Application Management