3 often-overlooked steps to take before crisis strikes

In a crisis, company leaders turn to communicators to limit reputational damage.

Yet many communicators feel underprepared to right the ship should disaster strike.

Here are three easy measures you can take now to ensure you’re ready for any gales and swells that might arise:

1. Build trust with legal now. Communicators and legal teams work best when they’re partners before a crisis, says Nancy Bistritz-Balkan, vice president of consumer education and advocacy at Equifax.

“Take the lead, and set up a meeting with your legal team,” she says. “The agenda should just be to create a mutual understanding about what needs to be communicated in various crisis situations. Put yourself in their shoes, and be receptive to working around language.”

She advises following up with meetings focused on reviewing copy. For example, she recalls, an attorney at a previous employer would read her copy and say, “I understand what you’re trying to do, but I need to help you change the language.”

Over time, she learned to approach legal advisors with “proposed language.”

“That’s the mindset you want to adopt,” she says. “You’ll gradually develop a deeper level of trust that will pay off when a crisis finally strikes.”