3 keys to handling heated conversations

Communicators will inevitably face many difficult conversations over the course of a career.

Times of crisis tend to hasten and heighten these tough talks. However, when tempers flare and people are panicking, we must be the calming voice of reason with our leaders. Here are three things to consider before you wade into a contentious conversation.

1. Be clear.

The last thing you want to do is ramble or beat about the bush. Some senior leaders are not used to being told “no,” or that they’re wrong about something, but it’s your job to boldly and clearly speak the truth. Tell them what the problem is, why it’s a problem and what you suggest they do instead. Be bold, be brief, be gone.

2. Be prepared.